Benchmarking

Do you get really useful information from your food service that helps you manage better?

Do your performance measures adequately cover your food operation?

Do you measure performance in an ad hoc way?

Food Management Benchmarks helps you improve on all these.

Benefits of Food Management Benchmarks are:

  • You can see how you're doing compared to similar organisations, or compared to yourself over a period.
  • You see where you need to improve.
  • You can monitor and manage the impact of small changes in operations on your financial KPI.
  • You'll have the means of achieving better results in customer satisfaction, productivity and financial performance.

Features of Food Management Benchmarks:

  • KPI were identified by hospital food service managers.
  • Results are available within a very short time frame.
  • Measures more than just financial performance. It also measures parameters that drive financial performance.
  • KPI are in areas of interest to customers, staff and unions, management, accountants.
  • Guarantees confidentiality and data security.
  • An industry agreed "standard meal" is defined, wherever "meal" is in a KPI.
  • Balanced scorecard approach.
  • Benchmarking is based on internationally recognised methodology.

KPI

Food Management Benchmarks measures the following KPI:
  • Financial: Total cost per meal, Food cost per meal, Total labour cost per meal, Direct labour cost per meal, Overhead cost per meal.
  • Operating: Meals per FTE, Meals per labour hour, Accuracy of meal trays.
  • Customer Satisfaction: Satisfaction with overall meal service, Tray accuracy, Meal temperature, Beverage service.
  • Staff learning and growth: Percentage of the workforce with a recognised food safety qualification, Hours training per person, Hours paid per person for work- related accident compensation, Hours sick leave per person. Our system is flexible and can be amended to include any KPI requested by a benchmarking participant group.

Method

  • We provide training in completing a self-assessment.
  • You complete the self-assessment in your own time and return it to us.
  • We produce a KPI report and it's in your hands within a few days.